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Technical Lead

Há 1 mês


Aveiro, Aveiro, Portugal Phiture Tempo inteiro

At Phiture, we're on a mission to empower innovation through open-source technology. Our team works with the community to deliver Ubuntu, the world's leading cloud operating system. We help businesses worldwide reduce costs, improve efficiency, and enhance security with our solutions.

About Us

We foster a workplace free from discrimination, where diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.

Key Responsibilities

  • Manage a professional support team, including skills development and performance management
  • Operational control, shift scheduling, accountability for key performance indicators (KPIs)
  • Ensure all customer cases are responded to within SLA, and in a professional manner
  • Act as customer escalation contact, and ensure such escalations are addressed appropriately
  • Accountability for customer satisfaction
  • Contribution to the support knowledge base
  • Continuous improvement to the team's processes and support service delivery
  • Hire, develop, and train support team to match business requirements
  • Work with leadership team to drive growth and transformation initiatives

Required Skills and Experience

  • Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
  • Leadership experience, preferably team management experience
  • Confidence under pressure, with proven track record of high customer focus
  • Preferably fluent in two languages, English being primary one
  • Excellent communication skills (verbal and written)

Salary Information

The estimated annual salary for this position is between $120,000 and $180,000, depending on qualifications and location.