Digital Sales Enablement Expert
2 semanas atrás
As a Digital Sales Enablement Expert, you will be responsible for supporting innovative scalable sales programs across a diverse set of customers. You will focus on driving revenue and product adoption by providing consultative support to agencies and advertisers.
About the Role
You will become knowledgeable and passionate about leading social media products and community standards. You will have strong interpersonal skills, verbal and written communication skills, and provide support through various channels, including online chat, emails, instant messaging, and phone calls. You will collect advertiser requirements, provide guidance on best practices, and apply technology and product knowledge to address advertiser's business needs.
Key Responsibilities
- Become and remain knowledgeable and passionate about leading social media products and community standards.
- Have strong interpersonal skills, verbal and written communication skills.
- Provide support through a variety of channels, including online chat, emails, instant messaging, and phone calls.
- Collect advertiser requirements, provide guidance on best practices, and apply technology and product knowledge to address advertiser's business needs.
- Act as a point of contact to provide consultative support on agencies and advertisers accounts.
- Drive advertiser communications and technical issue resolution, aiming to achieve a high level of customer satisfaction.
- Educate advertisers on product usage, troubleshoot, and resolve complex cases.
- Complete the required tasks within the agreed turnaround times and standards of quality.
Requirements
- Experience or a relevant industry certification in digital marketing, eCommerce, B2B/B2C sales, digital ad sales, or related field.
- Comfortable over the phone and navigating CRM systems.
- Ability to provide exceptional customer support.
- Have a strong understanding of social media.
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