Financial Technology Business Development Specialist
1 dia atrás
About Devexperts LLC
Devexperts LLC is a leading provider of trading platforms and brokerage automation solutions for financial institutions. With a strong focus on innovation and excellence, the company has established itself as a trusted partner in the financial technology space.
Job Description:
We are seeking an experienced Customer Success Manager to join our DXcharts team. The ideal candidate will have a proven track record of building strong relationships with clients and ensuring their success with our products.
Key Responsibilities:
- Provide customer support at the presale stage and oversee product sales processes from a high-level perspective.
- Work closely with key stakeholders in sales and product, acting as the liaison for internal and external teams.
- Serve as a product ambassador, keen on educating customers and internal stakeholders on the product's capabilities.
- Guide technical/product questions either through teamwork or independently using documentation and the Confluence knowledge base (KB).
- Evaluate risk management for each customer to proactively avoid dissatisfaction or lost business, driving retention throughout the customer lifecycle.
- Develop and maintain the internal KB (FAQ). Identify gaps in documentation based on customer feedback.
Requirements:
- Must-have skills:
- Advanced English level.
- Higher Education.
- 3+ years of work experience in a related field.
- Proven work experience as a Customer Success Manager or similar role.
- Experience with web software products.
- Nice-to-have skills:
- Knowledge of technical analysis.
- Understanding of financial markets.
Benefits:
- Competitive salary: $80,000 - $120,000 per annum.
- Lifetime learning opportunities in a supportive environment.
- Diverse and inclusive workplace culture.
Contact Information: If you are passionate about building strong relationships with clients and ensuring their success with our products, please submit your application.
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