Financial Technology Business Development Specialist

1 dia atrás


Porto, Porto, Portugal Devexperts Llc Tempo inteiro

About Devexperts LLC

Devexperts LLC is a leading provider of trading platforms and brokerage automation solutions for financial institutions. With a strong focus on innovation and excellence, the company has established itself as a trusted partner in the financial technology space.

Job Description:

We are seeking an experienced Customer Success Manager to join our DXcharts team. The ideal candidate will have a proven track record of building strong relationships with clients and ensuring their success with our products.

Key Responsibilities:

  • Provide customer support at the presale stage and oversee product sales processes from a high-level perspective.
  • Work closely with key stakeholders in sales and product, acting as the liaison for internal and external teams.
  • Serve as a product ambassador, keen on educating customers and internal stakeholders on the product's capabilities.
  • Guide technical/product questions either through teamwork or independently using documentation and the Confluence knowledge base (KB).
  • Evaluate risk management for each customer to proactively avoid dissatisfaction or lost business, driving retention throughout the customer lifecycle.
  • Develop and maintain the internal KB (FAQ). Identify gaps in documentation based on customer feedback.

Requirements:

  • Must-have skills:
    • Advanced English level.
    • Higher Education.
    • 3+ years of work experience in a related field.
    • Proven work experience as a Customer Success Manager or similar role.
    • Experience with web software products.
  • Nice-to-have skills:
    • Knowledge of technical analysis.
    • Understanding of financial markets.

Benefits:

  • Competitive salary: $80,000 - $120,000 per annum.
  • Lifetime learning opportunities in a supportive environment.
  • Diverse and inclusive workplace culture.

Contact Information: If you are passionate about building strong relationships with clients and ensuring their success with our products, please submit your application.



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