Logistics Coordinator

2 semanas atrás


Lisboa, Lisboa, Portugal Ttec Tempo inteiro

Job Summary

As a Reverse Logistics Coordinator at TTEC, you will play a crucial role in delivering exceptional customer experiences. You will be responsible for identifying, analyzing, and resolving technical issues related to logistics support, ensuring timely and compliant processing of tasks and requests.

Key Responsibilities

  • Identify and resolve technical issues in various systems and tools, including SAP, Easitool, and 3W.
  • Manage repair vendor shipments, resolve discrepancies, and follow up with Finance for flow completion.
  • Perform root cause analysis to understand repetitive problems and identify permanent solutions.
  • Prepare and manage audits and scrap requests.

Requirements
  • Bachelor's degree.
  • Call center, BPO, or customer service experience of up to 6 months.
  • Fluency in written and spoken English.
  • Experience in the area of Support and Services.
  • MS skills, including good Excel knowledge.

About TTEC
TTEC is a global company that helps businesses build engaged, pleased, and profitable customer experiences. We are committed to diversity and inclusion, and we strive to create a workplace where everyone feels valued and empowered to be their authentic selves.

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