Customer Service Order Management Specialist
4 semanas atrás
Teleperformance Portugal is seeking a highly skilled Customer Service Order Management professional to join our team in the Italian market. As a key member of our customer service team, you will be responsible for receiving and distributing incoming customer orders, communicating order entry and fulfillment issues with sales and customer experience members, and ensuring record accuracy during the order entry process.
Key Responsibilities:- Receive and distribute incoming customer orders
- Communicate order entry and fulfillment issues with sales and customer experience members
- Maintain data integrity during the order entry process
- Handle order management from entry to delivery and resolve complex customer billing issues
- Collaborate with customer care, pricing team, and accounts receivable to ensure correct information
- Identify continuous improvement opportunities and provide feedback for process improvement and knowledge database updates
- Provide support to other care team members as needed
- Follow up on internal holds pertaining to credits processed on behalf of customers
- Minimum 2 years of experience in a customer service role
- Proven track record driving process improvement initiatives
- Experience working with ERP systems: Oracle, Agile, and Salesforce preferred
- Excellent written communication in English and Italian
- Excellent problem-solving skills and mathematical reasoning
- Able to multi-task, adapt to change, and innovate in a fast-paced environment
- Able to analyze data to identify trends and root cause issues
- Able to adapt in a dynamic work environment and make independent decisions
- Basic Excel skills
Teleperformance Portugal is one of the 25 best companies to work for in Europe, recognized by Great Place to Work Institute. We are a multicultural, highly skilled, and deeply knowledgeable team, providing services in 35 languages. We are committed to providing a dynamic and inclusive work environment that values diversity and promotes professional growth.
-
Customer Service Order Management Specialist
1 semana atrás
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroWe are looking for a highly skilled Customer Service Order Management specialist to join our team at Teleperformance.Main Responsibilities:Provision of exceptional customer service to clients in the Swedish marketIntegration with our team to ensure seamless order managementRequirements:Passion for customer service managementExperience in customer service...
-
Customer Service Order Management Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroWe are looking for a Customer Service Order Management Specialist to integrate our team in the Italian market.As a Customer Service Order Management Specialist, you will be responsible for managing customer orders and providing exceptional customer service. If you have experience in customer service management and are passionate about delivering high-quality...
-
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroWe are looking for a Customer Service Order Management Specialist to integrate our team in the French market.Are you passionate about Customer Service Management and have experience in this area? We are seeking a dedicated professional to provide exceptional customer service and manage orders efficiently. If you feel like this is up your speed, then you may...
-
Customer Service Order Management Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroCustomer Service Order Management OpportunityWe are seeking a highly motivated and experienced Customer Service Order Management professional to join our team in the Swedish market.As a Customer Service Order Management specialist, you will be responsible for integrating our team and providing exceptional customer service to our clients.The contract will be...
-
Customer Service Order Management Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiroJob SummaryWe are seeking a highly skilled Customer Service Order Management Specialist to join our team at Teleperformance Portugal. As an Italian speaker, you will be responsible for receiving and distributing incoming customer orders, communicating with Sales and Customer Experience members, and ensuring record accuracy during the order entry process.Key...
-
Order Management Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Siemens Mobility Tempo inteiroJob Summary: We are seeking a highly organized and detail-oriented Order Management Specialist to join our team at Siemens Global Business Services. As an Order Management Specialist, you will be responsible for reviewing, validating, and processing customer sales orders, ensuring their completeness, accuracy, and compliance with current business rules and...
-
Customer Service Order Management Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroCustomer Service Order ManagementWe are looking for a highly skilled Customer Service Order Management professional to join our team in the French market. If you have a passion for delivering exceptional customer service and experience in order management, we want to hear from you.The ideal candidate will have a strong background in customer service and...
-
Customer Service Order Management Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroCustomer Service Order Management OpportunityWe are seeking a highly skilled Customer Service Order Management professional to join our team in the English market. As a key member of our team, you will be responsible for delivering exceptional customer service and order management expertise.Key Responsibilities:Provide timely and effective customer service...
-
Customer Service Order Management Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroCustomer Service Order ManagementWe are looking for a skilled Customer Service Order Management professional to join our team in the German market. As a key member of our team, you will be responsible for managing customer orders and providing exceptional customer service. If you have a passion for customer service and experience in order management, we...
-
Order Management Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Bose Tempo inteiroJob SummaryWe are seeking a highly motivated and detail-oriented Order Management Specialist to join our Global Order Management Team at Bose. As an Order Management Specialist, you will be responsible for managing consumer orders in a fast-paced and challenging environment, ensuring excellent attention to detail and communication skills.Key...
-
Customer Service Order Management Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroJoin Our Team as a Customer Service Order Management ExpertWe are seeking a highly motivated and experienced Customer Service Order Management professional to join our team in the Italian market. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring seamless order management processes.Key...
-
Customer Service Order Management Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroWe are seeking a highly skilled Customer Service Order Management professional to join our team in the Dutch market. As a key member of our team, you will be responsible for providing exceptional customer service and managing orders with precision and attention to detail. If you have a passion for customer service and experience in order management, we...
-
Customer Service Order Management Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroCustomer Service Order Management OpportunityWe are seeking a highly motivated and experienced Customer Service Order Management professional to join our team in the French market. If you have a passion for delivering exceptional customer service and managing orders with precision, we want to hear from you!About the Role:Provide top-notch customer service to...
-
Order Management Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Bose Tempo inteiroJob Title: Order Management SpecialistAt Bose, we're passionate about delivering exceptional customer experiences. As an Order Management Specialist, you'll play a critical role in ensuring that our customers receive their orders efficiently and effectively.Key Responsibilities:Manage and process customer orders in a fast-paced environmentCollaborate with...
-
Customer Service Order Management Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroJoin Our Team as a Customer Service Order Management ProfessionalWe are seeking a highly motivated and experienced Customer Service Order Management professional to join our team in the French market. If you have a passion for delivering exceptional customer service and have experience in order management, we want to hear from you!The ideal candidate will...
-
Customer Service Order Management Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroCustomer Service Order Management OpportunityWe are seeking a highly skilled Customer Service Order Management professional to join our team in the German market. If you have a passion for Customer Service Management and experience in this area, we encourage you to apply.About the RoleThe successful candidate will be responsible for integrating our team and...
-
Senior Order Management Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiroJob Title: Senior Order Management SpecialistJob Summary: We are seeking a highly skilled Senior Order Management Specialist to join our team at Abroad Experience. As a key member of our Department Key Account Order Handling, you will be responsible for managing customer orders and ensuring outstanding service standards.Main Responsibilities:Develop industry...
-
Customer Service Order Management Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Teleperformance Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Service Order Management professional to join our team in the Swedish market.Key Responsibilities:Providing exceptional customer service and support for order management-related inquiriesCollaborating with internal teams to resolve order-related issuesDeveloping and maintaining strong relationships with...
-
Senior Order Management Specialist
3 semanas atrás
Lisboa, Lisboa, Portugal Abroad Experience Tempo inteiroJob SummaryWe are seeking a highly skilled Senior Order Management Specialist to join our team at Abroad Experience. As a Senior Order Management Specialist, you will be responsible for managing customer orders and providing exceptional service to our key accounts.Main ResponsibilitiesManage customer orders from start to finish, ensuring timely and accurate...
-
German Speaking Order Management Specialist
4 semanas atrás
Lisboa, Lisboa, Portugal Talingual Tempo inteiroJob Title: German Speaking Order Management SpecialistWe are seeking a highly skilled German speaking Order Management Specialist to join our team at Talingual. As an Order Management Specialist, you will play a crucial role in ensuring the smooth operation of our order management process.Key Responsibilities:Receive and distribute incoming customer...