Business Intelligence Manager
Há 2 dias
At TN Portugal, we are seeking a skilled Business Intelligence Manager to join our team.
The ideal candidate will be responsible for carrying out quantitative and qualitative analyses of the portfolios under management, providing accurate and concise data for the development, maintenance, and improvement of policies, strategies, MIS reports, processes, and procedures within their role.
Key responsibilities include:
- Creating portfolio segmentation based on customer default risk for efficient treatment;
- Monitoring the portfolio to identify patterns of entry of defaulting customers based on the characteristics of the portfolio;
- Developing management reports and analyses to review and monitor the portfolio;
- Performing data analysis to identify early warning signs (productivity, efficiency, and effectiveness) and proactively providing feedback to take corrective actions;
- Analyzing and identifying opportunities for improvement in terms of processes with business impact;
- Identifying and recommending opportunities to improve customer experience, processes, policies, and budget;
- Providing accurate and concise results, presenting opportunities and recommendations for the business;
- Identifying new ways and tools to develop the collections/recovery team, contributing to its evolution and improving its performance;
- Effectively monitoring team partners to promote development in technical analysis tools and risk management skills and knowledge about the business and processes;
- Carrying out annual and quarterly review of the strategic and budgetary plan;
- Ensuring that the Collections and Recovery area can support the business based on the latest market trends.
To succeed in this role, you will need:
- A degree in Banking Management, Business Management, Economics, or Mathematics (preferred);
- Advanced knowledge of Microsoft Office, especially Excel;
- Experience with tools such as SAS, SQL, and other analysis tools;
- Strong analytical, technical, and statistical knowledge, with the ability to synthesize/analyze diverse information, develop recommendations, and make decisions;
- Ability to analyze and understand the root of problems and difficulties;
- Experience in project management (preferred);
- Ability to manage and prioritize projects in multifunctional groups;
- Strong knowledge and understanding of financial services;
- Spirit of initiative and dynamism;
- Ability to reconcile priorities and solve problems;
- Good interpersonal relationships and enjoy working in a team;
- Proactive attitude in managing the risks inherent to day-to-day activities.
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