Digital Sales Ambassador with Multilingual Expertise

Há 7 dias


Lisboa, Lisboa, Portugal Zendesk, Inc. Tempo inteiro

We're seeking a highly skilled Digital Sales Representative to join our team at Zendesk, Inc. in Lisbon. As a Digital Sales Ambassador, you will be responsible for driving online business conversion rates and providing an exceptional customer experience.

About the Role:

  • Respond to a high volume of inbound leads and existing customers through various channels, primarily through chat and email.
  • Actively resolve prospect and customer inquiries to drive online business conversion rates.
  • Become an expert on Zendesk products and articulate their value to informed buyers.
  • Conduct discovery calls, provide demos, and help customers see the value in purchasing Zendesk.
  • Meet or exceed SLAs and KPIs established for the role, including ticket volumes, response and resolution times, and productivity.
  • Contribute to shared revenue targets.

Required Skills and Qualifications:

  • Excellent communication skills in Spanish and English.
  • 1+ years of sales experience, preferably in software/SaaS.
  • Real passion for Zendesk technology and ability to quickly learn tools and processes.
  • Outstanding organizational skills, with the ability to multitask a high volume of opportunities.
  • Ability to thrive in a fast-paced environment, think strategically, and excel at tactical execution.

Benefits:

  • Estimated salary: €45,000 - €60,000 per year, depending on experience.
  • Hybrid work experience with 4 days a week in our Lisbon office.
  • Ongoing efforts to foster global diversity, equity, and inclusion in the workplace.

About Us:

Zendesk believes in offering its people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate, and learn while also giving our people the flexibility to work remotely for part of the week.



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