Multilingual Support Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Filipa Santos Atlean World Tempo inteiro

About Atlean World

We are an international recruitment company that promotes multicultural environments as the new reality. Our goal is to make the candidate's recruitment journey smoother and more enjoyable in multilingual markets.

As a Technical Support Agent at Atlean World, you will have the opportunity to work in a dynamic environment where cultural diversity and language skills are highly valued.

Your Role

You will be responsible for providing exceptional technical support to our clients, partners, and fellow engineers. Your day-to-day tasks will include:

  • Taking ownership of new cases and escalations promptly
  • Assisting Enterprise customers with their technical issues
  • Defining the scope of customer issues and support boundaries by gathering relevant information
  • Conducting thorough research to investigate problems, with the option to collaborate with other teams
  • Consulting with colleagues, handing over cases if necessary
  • Escalating issues to management when appropriate, acting as a customer advocate, and keeping customers informed
  • Collaborating with management and engineering to address service issues, produce bug fixes, and develop test cases as needed
  • Ensuring that each support request you handle adheres to our Service Level Agreement (SLA) and achieves the highest customer satisfaction by managing expectations and delivering on commitments.
  • Documenting your technical work and research in a comprehensive manner
  • Proactively addressing customer satisfaction concerns before they escalate into problems

What We Offer

Atlean World offers a unique relocation package to help you settle into your new life in Lisbon:

  • A 12-month renewable contract with the possibility of becoming permanent after 2 years
  • Gross salary: 1467€ per month or 1351€ with accommodation (a private room in a shared apartment)
  • Meal vouchers, Holiday and Christmas allowance


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