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Customer Experience Specialist
2 semanas atrás
At HCLTech, we believe that our people are our greatest strength. As a Customer Experience Specialist, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences.
Your primary responsibility will be to interact with customers through various channels, including phone, email, and chat, to resolve their queries and provide accurate information. You will also be responsible for:
- Managing multiple cross-functional teams and stakeholders
- Working on SAP or similar CRM applications
- Meeting quality scores and productivity parameters
To succeed in this role, you will need:
- Graduate degree in any field
- Minimum 1 year of experience in customer service or technical support
- Excellent communication and problem-solving skills
- Proficiency in Italian (C2-Level) and English (C2-Level)
