Multicultural Customer Care Agent
Há 6 dias
**About Our Team**
We are a dynamic and multicultural team of over 13,000 employees in Portugal, speaking 35 languages and coming from 111 different nationalities. Our team is committed to delivering exceptional customer service, driving innovation, and fostering a positive work environment.
**Job Description**
We are looking for a multilingual customer care agent to join our team in Portugal. As a key member of our team, you will be responsible for providing top-notch customer support, handling complex queries, and resolving issues in a timely and effective manner.
**Key Responsibilities**
You will be expected to:
- Provide exceptional customer service via phone, email, and chat
- Handle customer inquiries and resolve issues efficiently
- Work effectively in a team environment, collaborating with colleagues to achieve common goals
- Meet performance targets and KPIs, maintaining high levels of productivity and quality
**Requirements**
To succeed in this role, you will need to possess strong communication skills, both written and verbal, as well as the ability to work under pressure and meet deadlines. Prior experience in customer-facing roles is highly desirable, but not necessary.
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