Business Process Analyst

3 semanas atrás


Lisboa, Lisboa, Portugal Devoteam Portugal Tempo inteiro

**Key Responsibilities:**

  • Conduct requirements gathering and process design for IT Service Management (ITSM) to ensure standardization and clarity of workflows.
  • Identify opportunities for process optimization and automation to improve efficiency and reduce operational costs.
  • Analyze current processes and recommend improvements aligned with business needs and industry best practices.
  • Collaborate with cross-functional teams to ensure effective understanding and implementation of defined processes.
  • Develop documentation and reports to communicate process improvements and optimizations to stakeholders.

**Requirements:**

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Solid experience in requirements gathering and process design within the ITSM context.
  • Advanced knowledge of BPMN 2.0 notation for process mapping.
  • Proven ability to identify optimization and automation opportunities in organizational processes.
  • Knowledge of ITIL practices, with a preference for certified professionals.
  • Familiarity with ITSM platforms such as EasyVista and ServiceNow is a plus.
  • Strong analytical and problem-solving skills.
  • Fluent English oral and written skills.

About Devoteam Group: Devoteam Group is committed to promoting equal opportunities and fighting against all forms of discrimination. We believe that diversity contributes to creativity, dynamism, and excellence in our organization.



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