Business Process Optimizer
4 semanas atrás
We are seeking a highly skilled Business Process Analyst to join our Transaction Services Team at Rival. The successful candidate will be responsible for optimizing, streamlining, and accelerating our billing and payment-related processes within the customer billing and finance operations domain.
Main Responsibilities:
- Collaborate with transaction services to optimize customer billing and finance processes, ensuring efficiency and regulatory compliance while maintaining clear, standardized documentation.
- Work closely with revenue teams to streamline and speed up the renewal process, removing bottlenecks, simplifying workflows, and ensuring a seamless, customer-friendly experience.
- Partner with internal teams to ensure billing processes are efficient, scalable, and aligned with customer and business needs, acting as a liaison for cross-functional alignment and feedback.
- Act as the expert for Finance Operations processes, offering insights and feedback to enhance the customer billing experience, especially to product teams.
- Support Transaction Services in resolving complex customer issues, ensuring quick solutions and identifying root causes to prevent recurrence through process improvements and knowledge sharing.
- Collaborate with colleagues from enablement to transition finance operations to future state processes, managing changes and training for new systems, processes, and initiatives.
- Utilize metrics to identify pain points in finance operations, lead process improvements through redesign, automation, and efficiency measures, and report regularly on performance and recommend enhancements.
- Work with the finance operations team to ensure the successful deployment and scaling of technical solutions that enhance billing processes, including new tools and system upgrades.
- Monitor DSO (Days Sales Outstanding), Finance Ops Transaction Services SLAs, renewal accuracy, and escalation volumes while enhancing the use of digital knowledge bases and customer support tools.
Requirements:
- 2+ years of experience in a Business Analyst or similar role, with a focus on finance operations or customer billing/customer support.
- Strong business partnering, communication, and collaboration skills to drive effective outcomes with cross-functional teams and stakeholders.
- Proven experience in business process analysis and optimization, particularly within billing, payments, customer support, or finance operations.
- Ability to translate complex challenges into clear, actionable plans and documentation.
- Strong problem-solving skills with a focus on root cause analysis and sustainable solutions.
- Hands-on experience with process mapping tools and techniques.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- High attention to detail and a process-oriented mindset.
- Expertise with Microsoft Office or Google Suite, and familiarity with relevant process mapping tools.
- Fluency in English.
About Rival
Rival is a value-driven company that prioritizes its people. We have a lively team of colleagues from over 50 different countries, with offices in multiple locations. We are serious about getting things done while not taking ourselves too seriously. We offer a world-class working environment with nice perks and opportunities for personal and career development.
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