Business Process Optimization Specialist

3 semanas atrás


Lisboa, Lisboa, Portugal Rival Tempo inteiro

About the Role:

We're seeking a Business Process Optimization Specialist to join our team in optimizing, streamlining, and accelerating billing and payment-related processes within the customer billing and finance operations domain.

Key Responsibilities:

  • Collaborate with transaction services to optimize customer billing and finance processes, ensuring efficiency and regulatory compliance while maintaining clear, standardized documentation.
  • Work closely with revenue teams to streamline and speed up the renewal process, removing bottlenecks and simplifying workflows.
  • Partner with internal teams to ensure billing processes are efficient, scalable, and aligned with customer and business needs, acting as a liaison for cross-functional alignment and feedback.
  • Support Transaction Services in resolving complex customer issues, ensuring quick solutions and identifying root causes to prevent recurrence through process improvements and knowledge sharing.
  • Collaborate with colleagues from enablement to transition finance operations to future state processes, managing changes and training for new systems, processes, and initiatives.
  • Utilize metrics to identify pain points in finance operations, lead process improvements through redesign, automation, and efficiency measures, and report regularly on performance and recommend enhancements.
  • Work with the finance operations team to ensure the successful deployment and scaling of technical solutions that enhance billing processes, including new tools and system upgrades.

Requirements:

  • 2+ years of experience in a Business Analyst or similar role, with a focus on finance operations or customer billing/customer support.
  • Strong business partnering, communication, and collaboration skills to drive effective outcomes with cross-functional teams and stakeholders.
  • Proven experience in business process analysis and optimization, particularly within billing, payments, customer support, or finance operations.
  • Ability to translate complex challenges into clear, actionable plans and documentation.
  • Strong problem-solving skills with a focus on root cause analysis and sustainable solutions.
  • Hands-on experience with process mapping tools and techniques.
  • Demonstrated ability to manage multiple priorities in a fast-paced environment.
  • High attention to detail and a process-oriented mindset.
  • Expertise with Microsoft Office or Google Suite, and familiarity with relevant process mapping tools.
  • Fluency in English.


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