Process Optimization Specialist

Há 13 horas


Lisboa, Lisboa, Portugal Rival Tempo inteiro

We're seeking a talented Process Optimization Specialist to join our Transaction Services Team at Rival. In this role, you'll have the opportunity to make a significant impact on our billing and payment processes.

About the Role

The Process Optimization Specialist will be responsible for optimizing, streamlining, and accelerating our billing and payment-related processes within the customer billing and finance operations domain.

This is an exciting opportunity to work with cross-functional teams to drive process improvements, enhance efficiency, and deliver an exceptional billing experience to our customers.

Responsibilities
  • Collaborate with transaction services to optimize customer billing and finance processes, ensuring efficiency and regulatory compliance.
  • Work closely with revenue teams to streamline and speed up the renewal process, removing bottlenecks and simplifying workflows.
  • Partner with internal teams to ensure billing processes are efficient, scalable, and aligned with customer and business needs.
  • Act as the expert for Finance Operations processes, offering insights and feedback to enhance the customer billing experience.
  • Support Transaction Services in resolving complex customer issues, ensuring quick solutions and identifying root causes.
Requirements

To succeed in this role, you'll need:

  • 2+ years of experience in a Business Analyst or similar role, with a focus on finance operations or customer billing/customer support.
  • Strong business partnering, communication, and collaboration skills to drive effective outcomes with cross-functional teams and stakeholders.
  • Proven experience in business process analysis and optimization, particularly within billing, payments, customer support, or finance operations.
  • Ability to translate complex challenges into clear, actionable plans and documentation.
  • Strong problem-solving skills with a focus on root cause analysis and sustainable solutions.
What We Offer

We offer a competitive salary of $85,000 per year, including all the benefits you'd expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits). Plus, we're a value-driven work environment where people come first, with a lively bunch of colleagues from over 50 different countries.



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