Process Optimization Specialist
Há 13 horas
We're seeking a talented Process Optimization Specialist to join our Transaction Services Team at Rival. In this role, you'll have the opportunity to make a significant impact on our billing and payment processes.
About the RoleThe Process Optimization Specialist will be responsible for optimizing, streamlining, and accelerating our billing and payment-related processes within the customer billing and finance operations domain.
This is an exciting opportunity to work with cross-functional teams to drive process improvements, enhance efficiency, and deliver an exceptional billing experience to our customers.
Responsibilities- Collaborate with transaction services to optimize customer billing and finance processes, ensuring efficiency and regulatory compliance.
- Work closely with revenue teams to streamline and speed up the renewal process, removing bottlenecks and simplifying workflows.
- Partner with internal teams to ensure billing processes are efficient, scalable, and aligned with customer and business needs.
- Act as the expert for Finance Operations processes, offering insights and feedback to enhance the customer billing experience.
- Support Transaction Services in resolving complex customer issues, ensuring quick solutions and identifying root causes.
To succeed in this role, you'll need:
- 2+ years of experience in a Business Analyst or similar role, with a focus on finance operations or customer billing/customer support.
- Strong business partnering, communication, and collaboration skills to drive effective outcomes with cross-functional teams and stakeholders.
- Proven experience in business process analysis and optimization, particularly within billing, payments, customer support, or finance operations.
- Ability to translate complex challenges into clear, actionable plans and documentation.
- Strong problem-solving skills with a focus on root cause analysis and sustainable solutions.
We offer a competitive salary of $85,000 per year, including all the benefits you'd expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits). Plus, we're a value-driven work environment where people come first, with a lively bunch of colleagues from over 50 different countries.
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