Business Process Optimization Specialist
1 dia atrás
We are seeking a skilled Business Process Analyst to join our Transaction Services Team at Pipedrive. As a key player in optimizing, streamlining, and accelerating our billing and payment processes, you will make a significant impact, helping us enhance efficiency and deliver an exceptional billing experience to our customers.
Your new adventure:
- Collaborate with transaction services to optimize customer billing and finance processes, ensuring efficiency and regulatory compliance while maintaining clear, standardized documentation.
- Work closely with revenue teams to streamline and speed up the renewal process, removing bottlenecks and simplifying workflows for a seamless customer experience.
- Partner with internal teams to ensure billing processes are efficient, scalable, and aligned with customer and business needs, acting as a liaison for cross-functional alignment and feedback.
- Act as the expert for Finance Operations processes, offering insights and feedback to enhance the customer billing experience, particularly to product teams.
Requirements:
- 2+ years of experience in a Business Analyst or similar role, with a focus on finance operations or customer billing/customer support.
- Strong business partnering, communication, and collaboration skills to drive effective outcomes with cross-functional teams and stakeholders.
- Proven experience in business process analysis and optimization, particularly within billing, payments, customer support, or finance operations.
- Ability to translate complex challenges into clear, actionable plans and documentation.
Why Pipedrive?
We offer a value-driven work environment where people come first, a lively international team, a world-class working environment with nice perks, flexible working hours, lots of room for personal and career development, competitive salary including benefits, and more.
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