Business Process Optimization Specialist

Há 3 dias


Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro
About the Role

We are seeking a highly skilled Business Process Optimization Specialist to join our Transaction Services Team at Pipedrive. As a key member of our team, you will play a crucial role in optimizing, streamlining, and accelerating our billing and payment processes. Your expertise will help us enhance efficiency, reduce costs, and deliver an exceptional billing experience to our customers.

Key Responsibilities
  • Collaborate with transaction services to optimize customer billing and finance processes, ensuring efficiency and regulatory compliance while maintaining clear, standardized documentation.
  • Work closely with revenue teams to streamline and speed up the renewal process, removing bottlenecks, simplifying workflows, and ensuring a seamless customer experience.
  • Partner with internal teams to ensure billing processes are efficient, scalable, and aligned with customer and business needs, acting as a liaison for cross-functional alignment and feedback.
  • Act as the expert for Finance Operations processes, offering insights and feedback to enhance the customer billing experience, especially to product teams.
  • Support Transaction Services in resolving complex customer issues, ensuring quick solutions and identifying root causes to prevent recurrence through process improvements and knowledge sharing.
  • Collaborate with colleagues from enablement to transition finance operations to future state processes, managing changes and training for new systems, processes, and initiatives.
  • Utilize metrics to identify pain points in finance operations, lead process improvements through redesign, automation, and efficiency measures, and report regularly on performance and recommend enhancements.
  • Work with the finance operations team to ensure the successful deployment and scaling of technical solutions that enhance billing processes, including new tools and system upgrades.
  • Monitor DSO (Days Sales Outstanding), Finance Ops Transaction Services SLAs, renewal accuracy, and escalation volumes while enhancing the use of digital knowledge bases and customer support tools.

Requirements
  • 2+ years of experience in a Business Analyst or similar role, with a focus on finance operations or customer billing/customer support.
  • Strong business partnering, communication, and collaboration skills to drive effective outcomes with cross-functional teams and stakeholders.
  • Proven experience in business process analysis and optimization, particularly within billing, payments, customer support, or finance operations.
  • Ability to translate complex challenges into clear, actionable plans and documentation.
  • Strong problem-solving skills with a focus on root cause analysis and sustainable solutions.
  • Hands-on experience with process mapping tools and techniques.
  • Demonstrated ability to manage multiple priorities in a fast-paced environment.
  • High attention to detail and a process-oriented mindset.
  • Expertise with Microsoft Office or Google Suite, and familiarity with relevant process mapping tools.
  • Fluency in English.

About Pipedrive
We are a value-driven company where people come first. We have a lively team of colleagues from over 50 different countries, with offices in various locations. We are serious about getting things done while not taking ourselves too seriously. We offer a world-class working environment, flexible working hours, and competitive salary including all the benefits you'd expect from a great employer.

  • Lisboa, Lisboa, Portugal Mi-C3 International Tempo inteiro

    Job SummaryWe are seeking a highly skilled Business Process Optimization Specialist to join our team at Mi-C3 International. As a key member of our organization, you will play a critical role in streamlining our clients' business operations, enhancing efficiency, and delivering tangible value to our stakeholders.Key ResponsibilitiesConduct in-depth analysis...


  • Lisboa, Lisboa, Portugal Rumos Tempo inteiro

    Job SummaryWe are seeking a highly skilled Business Process Optimization Specialist to join our team at Rumos. As a key member of our IT department, you will be responsible for identifying, modeling, and optimizing business processes to improve efficiency and productivity.Key ResponsibilitiesDevelop and implement process improvement initiatives to enhance...


  • Lisboa, Lisboa, Portugal ERM Tempo inteiro

    As a key member of the ERM team, the Associate Business Process Manager will play a vital role in driving process improvements across Sales and Marketing. This involves working closely with stakeholders to capture business requirements and support projects until handover to the Technology Lead for technical refinement.The ideal candidate will have a strong...


  • Lisboa, Lisboa, Portugal Rival Tempo inteiro

    About the Role:We're seeking a Business Process Optimization Specialist to join our team in optimizing, streamlining, and accelerating billing and payment-related processes within the customer billing and finance operations domain.Key Responsibilities:Collaborate with transaction services to optimize customer billing and finance processes, ensuring...


  • Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro

    We're seeking a Business Process Optimization Specialist to join our Transaction Services Team at Pipedrive. In this role, you'll be responsible for optimizing, streamlining, and accelerating our billing and payment processes. Your expertise will help us enhance efficiency and deliver an exceptional billing experience to our customers.Key...


  • Lisboa, Lisboa, Portugal Rival Tempo inteiro

    We're seeking a talented Process Optimization Specialist to join our Transaction Services Team at Rival. In this role, you'll have the opportunity to make a significant impact on our billing and payment processes.About the RoleThe Process Optimization Specialist will be responsible for optimizing, streamlining, and accelerating our billing and...


  • Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    Business Process Consultant Opportunity at Match ProfilerWe are currently recruiting a professional with a strong background in identifying, modeling, and optimizing business processes. The ideal candidate will have experience in public administration processes, preferably knowledge of the Functional Macrostructure/consolidated List, and solid knowledge in...


  • Lisboa, Lisboa, Portugal ERM Tempo inteiro

    Job Title: Associate Business Process ManagerDescription:The Associate Business Process Manager will support process improvements across people, technology, and behavior in Sales and Marketing. This role will work closely with stakeholders to capture business requirements and support projects until handover to the Technology Lead for technical refinement.Key...


  • Lisboa, Lisboa, Portugal Mi-C3 International Tempo inteiro

    **Business Process Engineer Role**At Mi-C3 International, we're seeking an experienced Business Process Engineer to drive process optimization and efficiency across our organization.As a key member of our team, you'll leverage your expertise in process analysis, automation, and technology implementation to streamline business operations, enhance efficiency,...


  • Lisboa, Lisboa, Portugal Ray Tempo inteiro

    Job Title: Process Optimization SpecialistRay is seeking a highly skilled Process Optimization Specialist to join their team in Lisbon. The successful candidate will be responsible for designing, optimizing, and improving oil and gas processes across various projects.Key Responsibilities:Develop, evaluate, and optimize oil and gas processes to enhance...


  • Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro

    About the RoleWe're seeking a skilled Business Process Analyst to join our Transaction Services Team at Pipedrive. As a key player in optimizing, streamlining, and accelerating our billing and payment processes, you'll make a significant impact on enhancing efficiency and delivering an exceptional billing experience to our customers.Key...


  • Lisboa, Lisboa, Portugal Rival Tempo inteiro

    **Join our dynamic team at Rival as a Business Process Analyst**About the RoleWe're seeking an experienced Business Process Analyst to optimize, streamline, and accelerate billing and payment-related processes within our customer billing and finance operations domain. As a key player in our Transaction Services Team, you'll have the opportunity to make a...


  • Lisboa, Lisboa, Portugal Match Profiler Tempo inteiro

    **About the Role**At Match Profiler, we're seeking a skilled Process Optimization Specialist to join our team. This is an exciting opportunity to contribute to our clients' success by identifying and modeling business processes for improvement.Key Responsibilities:Experience in identifying, modeling, and optimizing business processesKnowledge of public...


  • Lisboa, Lisboa, Portugal Zumub Tempo inteiro

    Zumub seeks a skilled Process Optimization Specialist to join our team in Operations Improvement. This exciting role involves reviewing existing processes across the company to identify inefficiencies and areas for improvement.As a key member of our team, you will be responsible for leading cross-functional teams to implement process improvements, ensuring...


  • Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro

    Job Description:We're seeking a highly skilled Business Process Analyst to join our Transaction Services Team at Pipedrive. As a key player in optimizing, streamlining, and accelerating our billing and payment processes, you'll make a significant impact, helping us enhance efficiency and deliver an exceptional billing experience to our customers.Key...


  • Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro

    We are seeking a skilled Business Process Analyst to join our Transaction Services Team at Pipedrive. This role will focus on optimizing, streamlining, and accelerating our billing and payment-related processes within the customer billing and finance operations domain.Key Responsibilities:Collaborate with transaction services to optimize customer billing and...


  • Lisboa, Lisboa, Portugal Robert Bosch Group Tempo inteiro

    Job SummaryRobert Bosch Group is seeking a skilled Manufacturing Process Optimization Specialist to join our Corporate Technology Services Worldwide team. As a key member of our engineering team, you will be responsible for providing solutions and implementing actions during the product development process using Planning Guide Line tools to establish...


  • Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro

    We're shaping the future of sales and marketing teams at Pipedrive, a company that's been on a mission to empower them with intuitive tools since 2010.As a Business Process Analyst, you'll join our Transaction Services Team and play a key role in optimizing, streamlining, and accelerating our billing and payment processes.Your new responsibilities will...


  • Lisboa, Lisboa, Portugal Indie campers Tempo inteiro

    About UsIndie Campers, a leading campervan marketplace, aims to make road trips accessible to everyone. Our customer-centric approach and digital platform enable seamless booking experiences and affordable road trips. With over one million nights booked, we've welcomed over 300,000 travelers from 169 countries.Our team is dedicated to delivering exceptional...


  • Lisboa, Lisboa, Portugal Devoteam Portugal Tempo inteiro

    Job Description:As a Business Consulting specialist at Devoteam Portugal, you will be responsible for conducting requirements gathering and process design for IT Service Management (ITSM) using BPMN 2.0 notation to ensure standardization and clarity of workflows. Your goal will be to identify opportunities for process optimization and automation to improve...