Business Process Optimization Specialist
Há 3 dias
We are seeking a highly skilled Business Process Optimization Specialist to join our Transaction Services Team at Pipedrive. As a key member of our team, you will play a crucial role in optimizing, streamlining, and accelerating our billing and payment processes. Your expertise will help us enhance efficiency, reduce costs, and deliver an exceptional billing experience to our customers.
Key Responsibilities
- Collaborate with transaction services to optimize customer billing and finance processes, ensuring efficiency and regulatory compliance while maintaining clear, standardized documentation.
- Work closely with revenue teams to streamline and speed up the renewal process, removing bottlenecks, simplifying workflows, and ensuring a seamless customer experience.
- Partner with internal teams to ensure billing processes are efficient, scalable, and aligned with customer and business needs, acting as a liaison for cross-functional alignment and feedback.
- Act as the expert for Finance Operations processes, offering insights and feedback to enhance the customer billing experience, especially to product teams.
- Support Transaction Services in resolving complex customer issues, ensuring quick solutions and identifying root causes to prevent recurrence through process improvements and knowledge sharing.
- Collaborate with colleagues from enablement to transition finance operations to future state processes, managing changes and training for new systems, processes, and initiatives.
- Utilize metrics to identify pain points in finance operations, lead process improvements through redesign, automation, and efficiency measures, and report regularly on performance and recommend enhancements.
- Work with the finance operations team to ensure the successful deployment and scaling of technical solutions that enhance billing processes, including new tools and system upgrades.
- Monitor DSO (Days Sales Outstanding), Finance Ops Transaction Services SLAs, renewal accuracy, and escalation volumes while enhancing the use of digital knowledge bases and customer support tools.
Requirements
- 2+ years of experience in a Business Analyst or similar role, with a focus on finance operations or customer billing/customer support.
- Strong business partnering, communication, and collaboration skills to drive effective outcomes with cross-functional teams and stakeholders.
- Proven experience in business process analysis and optimization, particularly within billing, payments, customer support, or finance operations.
- Ability to translate complex challenges into clear, actionable plans and documentation.
- Strong problem-solving skills with a focus on root cause analysis and sustainable solutions.
- Hands-on experience with process mapping tools and techniques.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- High attention to detail and a process-oriented mindset.
- Expertise with Microsoft Office or Google Suite, and familiarity with relevant process mapping tools.
- Fluency in English.
About Pipedrive
We are a value-driven company where people come first. We have a lively team of colleagues from over 50 different countries, with offices in various locations. We are serious about getting things done while not taking ourselves too seriously. We offer a world-class working environment, flexible working hours, and competitive salary including all the benefits you'd expect from a great employer.
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