Process Improvement Specialist

4 semanas atrás


Lisboa, Lisboa, Portugal Devoteam Portugal Tempo inteiro

Job Description:
As a Business Consulting specialist at Devoteam Portugal, you will be responsible for conducting requirements gathering and process design for IT Service Management (ITSM) using BPMN 2.0 notation to ensure standardization and clarity of workflows. Your goal will be to identify opportunities for process optimization and automation to improve efficiency and reduce operational costs.

Key Responsibilities:
• Analyze current processes and recommend improvements aligned with business needs and industry best practices.
• Collaborate with cross-functional teams to ensure effective understanding and implementation of defined processes.
• Develop documentation and reports to communicate process improvements and optimizations to stakeholders.

Qualifications:
• Solid experience in requirements gathering and process design within the ITSM context.
• Advanced knowledge of BPMN 2.0 notation for process mapping.
• Proven ability to identify optimization and automation opportunities in organizational processes.
• Knowledge of ITIL practices, with a preference for certified professionals.
• Familiarity with ITSM platforms such as EasyVista and ServiceNow is a plus.



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