Process Improvement Specialist

Há 2 dias


Lisboa, Lisboa, Portugal iTRecruiter Tempo inteiro

Process Analyst - ITIL4

Job Description

iTRecruiter is seeking a Process Analyst with a focus in IT Service Management (ITSM) to lead the transformation of our IT service processes from ITILv3 to ITIL4.

Key Responsibilities:

- Lead the IT service process transformation from ITILv3 to ITIL4.

- Harmonize ITSM practices across geographies.

- Drive continuous improvement and foster alignment within the organization.

Requirements:

- Bachelor's degree in Information Technology, Computer Science, or related field.

- Fluency in using BPMN 2.0 and EPC design notations.

- Fluency in English.

- Proven experience in IT service management, particularly in process transition and implementation.

- Professional certification in ITIL4.

Nice to Have:

- Experience in implementing ITIL4 within an organization.

- Proven work with ServiceNow and JIRA tools.

Top Skills:

- ITIL4 implementation and ITSM process standardization.

- BPM tool utilization for process modeling and simulation.

Years of Experience: up to 9 years of experience in roles within this profile.



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