Executive Process Improvement Specialist
2 semanas atrás
Job Summary:
We are seeking an Executive Process Improvement Specialist to join our team at Blu Selection in Lisbon. This is a long-term position with a salary range of $60,000 - $80,000 per year, depending on experience.
**About the Role:**
The successful candidate will be responsible for monitoring and analyzing trends, providing constructive feedback, and suggesting process improvements based on the latest trends/behavior of the process flow. They will also be in charge of monitoring and reviewing the quality of service given to clients, analyzing and setting up data at both the account and campaign level, and actively reviewing decision accuracy to ensure consistency and alignment with internal standards and policies.
**Key Responsibilities:**
- Monitor and analyze trends to identify areas requiring operational adaptation or improvement
- Provide weekly/monthly quality dashboards & stats to TL, TM & other stakeholders
- Analyze and set up data at both the account and campaign level
- Actively review decision accuracy to ensure consistency and alignment with internal standards and policies
**Requirements:**
To succeed in this role, you will need to have a minimum of 1 year of experience within an audit or quality environment performing quality control and quality analysis, as well as a minimum of 3 years of work experience. You will also need to possess strong analytical skills, be focused and organized with attention to details, and have an understanding of the social space (trends, influencers, engagement, things to be cautious of etc.).
**What We Offer:**
Blu Selection offers a pleasant and inspiring working atmosphere, an opportunity to be part of a rapidly expanding global organization with an irreproachable reputation, and professional development and a clear career path. Additionally, we offer a relocation package of €2000 paid with 1st month of salary for out-of-Portugal relocations and €1000 paid with 1st month of salary for relocations to Lisbon but already being based in Portugal.
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