Process Executive
1 semana atrás
We are seeking a talented Process Executive to join our team as a Quality Analyst in Lisbon, Portugal. As a key member of our quality assurance team, you will be responsible for monitoring and analyzing trends, providing constructive feedback, and suggesting process improvements.
The ideal candidate will have a strong background in quality control and analysis, with a minimum of 1 year of experience in an audit or quality environment. You will work closely with our team to identify areas requiring operational adaptation or improvement and provide weekly/monthly quality dashboards & stats to stakeholders.
Key Responsibilities:
- Monitor and analyze trends to inform process improvements
- Provide constructive feedback and coaching to team members
- Analyze and set up data at both the account and campaign level
- Actively review decision accuracy to ensure consistency and alignment with internal standards and policies
Requirements:
- EU passport or residence permit for Portugal
- Dutch native language and fluent English (C1 minimum) with excellent communication skills
- Minimum 3 years of work experience
- Strong analytical skills, focused, and organized with attention to details
About Us:
We offer a long-term position with 24/7 rotative shifts, a pleasant and inspiring working atmosphere, and opportunities for professional development and career growth. Relocation package available.
Salary Range: €60,000 - €80,000 per annum depending on experience.
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