Business Process Optimization Specialist

1 semana atrás


Lisboa, Lisboa, Portugal Pipedrive Tempo inteiro

We're shaping the future of sales and marketing teams at Pipedrive, a company that's been on a mission to empower them with intuitive tools since 2010.


As a Business Process Analyst, you'll join our Transaction Services Team and play a key role in optimizing, streamlining, and accelerating our billing and payment processes.


Your new responsibilities will include:


• Collaborating with transaction services to optimize customer billing and finance processes, ensuring efficiency and regulatory compliance.


• Working closely with revenue teams to simplify and speed up the renewal process.


• Partnering with internal teams to ensure billing processes are efficient, scalable, and aligned with customer and business needs.


• Acting as a liaison for cross-functional alignment and feedback.


• Supporting Transaction Services in resolving complex customer issues.


• Collaborating with colleagues from enablement to transition finance operations to future state processes.


• Utilizing metrics to identify pain points in finance operations and lead process improvements.


• Working with the finance operations team to ensure the successful deployment and scaling of technical solutions.


• Monitoring key performance indicators such as DSO, Finance Ops Transaction Services SLAs, and escalation volumes.


• Enhancing the use of digital knowledge bases and customer support tools.


What we're looking for in you:


• 2+ years of experience in a Business Analyst or similar role, with a focus on finance operations or customer billing/customer support.


• Strong business partnering, communication, and collaboration skills to drive effective outcomes with cross-functional teams and stakeholders.


• Proven experience in business process analysis and optimization, particularly within billing, payments, customer support, or finance operations.


• Ability to translate complex challenges into clear, actionable plans and documentation.


• Strong problem-solving skills with a focus on root cause analysis and sustainable solutions.


• Hands-on experience with process mapping tools and techniques.


• Demonstrated ability to manage multiple priorities in a fast-paced environment.


• High attention to detail and a process-oriented mindset.


• Expertise with Microsoft Office or Google Suite, and familiarity with relevant process mapping tools.


• Fluency in English.


At Pipedrive, we offer a value-driven work environment where people come first. Our team is passionate about delivering exceptional results, and we're committed to helping you grow and develop your skills.


• A diverse team of over 850 people from over 50 nationalities, with offices in Europe and the US.


• A world-class working environment with flexible working hours, competitive salary, and benefits.


• Opportunities for professional growth and development, including internal and external training programs.


• A commitment to diversity, equity, and inclusion, and an equal opportunity employer.


Ready to join our team and shape the future of sales and marketing teams? Submit your application today.



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