Senior Technical Support Specialist
1 dia atrás
Company Overview:
Tn Portugal is a leading provider of Data Center solutions, dedicated to helping customers deploy and operate their networks effectively. Our team of technical specialists is committed to delivering exceptional customer service and support.
Job Description:
We are seeking a highly skilled Senior Technical Support Specialist to join our team in Oeiras, Portugal. As a key member of our CX Support Services team, you will provide second/third level technical support for Data Center technologies, including sophisticated troubleshooting and analytical skills.
About the Role:
The ideal candidate will have experience in providing technical support for Data Center technologies, including sophisticated troubleshooting and analytical skills. They will also have strong knowledge of Data Center services, switching, and computing.
Responsibilities:
- Provides second/third level technical support for Data Center technologies
- Sophisticated Troubleshooting consisting of one or more of the following areas: Data Center Services Support, Data Center Switching Support, Data Center Computing Support
- Acts as a technical specialist and provides support on a world-wide basis
- Interacts across TAC (Technical Assistance Center) teams and development teams at peer level
Requirements:
- Experience in providing technical support for Data Center technologies
- Strong knowledge of Data Center services, switching, and computing
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