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Flemish Quality Assurance Expert Wanted
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The International Quality Assurance Role involves monitoring and evaluating customer interactions to ensure adherence to quality standards. As a Quality Assurance Specialist, you will provide feedback and coaching to customer service representatives to improve performance and identify areas of improvement.
- Monitoring and evaluating customer interactions to ensure adherence to quality standards.
- Providing feedback and coaching to customer service representatives to improve performance.
- Identifying areas of improvement and working closely with management to enhance service quality.
- Conducting audits and reporting insights to optimize customer satisfaction.
- Ensuring compliance with company policies and regulatory requirements.
You will work closely with the management team to identify areas of improvement and implement changes to enhance service quality. This role requires a good command of English and Flemish, excellent analytical and problem-solving skills, strong attention to detail, and the ability to evaluate conversations effectively.
About the Job: