Senior Flemish Quality Assurance Specialist

Há 5 dias


Lisboa, Lisboa, Portugal Kulturetalent - Global Talent Tempo inteiro

**About Kulturetalent - Global Talent**

We are a global talent company that values customer service excellence. Our team is passionate about delivering exceptional experiences for our clients.

**Job Overview**

As a Senior Flemish Quality Assurance Specialist, you will play a key role in ensuring the quality of our customer interactions. You will work closely with our teams to identify areas for improvement and develop strategies to enhance our overall customer experience.

**Key Responsibilities**

  • Monitor and evaluate customer interactions to ensure they meet our quality standards
  • Provide constructive feedback and coaching to customer service agents
  • Identify trends and suggest process improvements to enhance our customer experience

**Requirements**

  • Flemish language skills at a C1-C2 level and fluency in English (B2)
  • Experience in Quality Analysis or Customer Service
  • Strong attention to detail and analytical skills
  • EU Passport or Portuguese Residence Card

**What We Offer**

  • Competitive salary and benefits package
  • Performance Bonus
  • Relocation package available
  • Career growth opportunities


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