Tax Operations Specialist

Há 3 dias


Porto, Porto, Portugal TN Portugal Tempo inteiro

The purpose of this role is to ensure the quality and efficiency of tax operations within Euronext Securities Shared Services. The ideal candidate will contribute to the sustainable development of services and applications, leveraging client inputs to drive innovation.

Key Responsibilities:
  • Quality Control: Ensure the accuracy and timeliness of incoming Tax Reclaims, securing their upload to the Danish Tax Authority through manual or RPA processes.
  • Tax Operations Support: Contribute to maintaining tax operations stability, resolving any issues that arise in a timely manner.
  • Customer Support: Assist local teams in responding to client inquiries regarding tax reclaim services, ensuring prompt and effective communication.
  • Development Assistance: Support development teams as needed, primarily for conducting tests and ensuring the smooth rollout of new features.
  • Process Improvement: Contribute to automating and streamlining internal processes, enhancing overall efficiency and productivity.
  • Training and Development: Conduct training sessions and courses as required, fostering a culture of continuous learning and professional growth.
  • Government Liaison: Participate in dialogues with government authorities, ensuring alignment with regulatory requirements and industry best practices.
  • Tax Service Development: Collaborate with cross-functional teams to develop tax services aligned with market changes and customer expectations, providing input on improvements and areas for enhancement.
  • Future Products and Services: Assist development teams in creating future products and services, contributing to writing requirements and conducting tests to ensure seamless integration.

Authority Level:

  • Operational Authority: Authorized to carry out operations and customer assignments within current procedures and instructions.
  • Error Escalation: Escalate customer requests and errors that cannot be resolved to relevant Senior Tax Service Delivery Manager, Product Owner, Product Manager, or Head of Shared Services, adhering to SLA guidelines.
  • Risk Management: Escalate issues posing a significant risk to daily operations or critical issues not prioritized by teams to the Head of Shared Services and ES-CPH Tax Service Delivery Manager.

Required Profile:

  • Taxation Knowledge: General domestic and foreign taxation principles, or/and accounting knowledge, are beneficial.
  • Teamwork and Communication: Strong team player with excellent written and oral communication skills.

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