Guest Experience Specialist

Há 5 dias


Porto, Porto, Portugal Líbere Hospitality Group Tempo inteiro

**Líbere Hospitality Group Overview**

We were founded by the creators of Ticketbis, acquired by eBay in 2016. Our goal is to provide an alternative to traditional hotels in Europe, focusing on unique accommodations that combine technology, design, and exceptional experiences.

Our approach involves leveraging automation and data-driven solutions to deliver outstanding guest experiences.

**Job Description**

  • As a key member of our Backoffice Area team, you will oversee cleaning tasks, resolve maintenance issues, and ensure pending tasks are addressed.
  • You will support the City Manager and represent them when necessary.
  • In the Administrative Area, you will be responsible for managing stock orders, lost and found items, invoices, purchases, and laundry/amenities logistics.
  • As a primary point of contact in the Customer Service Area, you will assist guests with check-in, city information, and other queries.

**Requirements**

  • Prior experience in the hospitality industry is highly valued.
  • Exceptional communication and customer service skills are essential.
  • You must be able to work effectively both independently and as part of a team.
  • Detailed-oriented with strong organizational and time management skills is required.
  • Strong problem-solving and decision-making abilities are necessary.

**Benefits**

We strive to create a positive and supportive work environment that allows our employees to grow and develop professionally. We offer opportunities for career advancement, a collaborative team atmosphere, and a commitment to work-life balance.



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