Technical Azure Expert

Há 6 dias


Lisboa, Lisboa, Portugal Timestamp Group Tempo inteiro
Job Overview

The Timestamp Group is a leading Portuguese IT solutions and services company that aggregates several top companies around the concepts of excellence and knowledge sharing. We are committed to technological leadership, based on the quality of our service and technological solutions, supported by continuous training and certification.

We are looking for a skilled SRE Consultant - Azure API Management to join our team in Lisbon (hybrid).

Main Responsibilities:
  • Maintain the reliability and performance of the API infrastructure within the Azure GenAI platform, focusing on the Secure GPT service.
  • Take ownership of service issues and incidents, driving through to resolution and communicating updates to stakeholders.
  • Identify opportunities for improvement in the processes and procedures related to the API Operations and drive the implementation of these improvements, particularly in observability automation and customer service delivery.
  • Act as a point of escalation for stakeholders seeking assistance with API Operations and ensure seamless user expertise.
  • Resolve any API-related issues to ensure seamless user expertise.
  • Ensure compliance with security and regulatory requirements related to the Secure GPT service.
  • Support the broader Secure GPT team in delivering exceptional customer service to internal stakeholders.

Required Skills and Qualifications:
  • Expertise in Site Reliability Engineer, or operational or service management roles, with a specific focus on API.
  • Operations within the Azure environment and OpenShift (Kubernetes) (at least 5 years).
  • Analytical expertise, identifying issues and root causes quickly and accurately.
  • Problem-solving expertise with a proactive and solution-oriented approach.
  • Expertise in learning quickly new technologies and tools.
  • Expertise in communicating technical information to non-technical stakeholders.
  • Expertise in project management, managing multiple priorities and stakeholders.
  • Driving initiatives forward independently.

Technical Expertise:
  • Azure API operations, management, and monitoring.
  • Software Engineering expertise (Continuous Integration / Continuous Delivery [CI/CD], Test Driven Development, etc.).
  • Infrastructure as Code (IaC), with expertise in DevOps practices for both frontend and backend services.
  • Terraform and/or Bicep for automatic infra deployment.
  • Site reliability engineering concepts (SLA, SLO, SLI, Error Budgets, Toil Reduction, Automation, Incident Management, Monitoring and Observability, Capacity Planning and Demand Forecasting, Risk Management, Collaboration and Communication).


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