Customer Lifecycle Manager

Há 7 dias


Lisboa, Lisboa, Portugal Emma Sleep Gmbh Tempo inteiro

Overview

Emma Sleep GmbH is a leading provider of innovative sleep solutions. We're passionate about creating products that help people sleep better, and we're looking for a talented Crm Marketing Specialist to join our team.

About the Team

We're a highly ambitious, hard-working team that pushes you to produce your best work yet. We focus on how we approach problems, we chase growth, and set ambitious goals. If you want your ideas to have an impact and your career to grow, then Emma is the right place for you.

The Job

  • Be part of the CRM team and be responsible for the strategic and analytical evaluation and optimization of our Customer Lifecycle Management.
  • Generate insights by developing a deep understanding of our CRM marketing channels, customer journey touchpoints, and key markets, thus helping us understand how to improve our marketing efficiency based on CLA contribution.
  • Contribute to the design and management of CRM programs and pursue your own ideas for expanding CRM marketing activities across our markets and channels.
  • Run and evaluate A/B tests to constantly improve our marketing performance.
  • Analyze the impact of our marketing activities and derive actions and recommendations from data.
  • Kick-start and manage cross-team projects, including stakeholders from different customer-facing roles, working closely together with the marketing and country teams to successfully implement new strategies and identify opportunities for further growth.

Your Profile

  • You should have a degree in Business Administration, Marketing, Economics, or have an equivalent form of education.
  • Between 2-4 years of experience with relevant CRM experience or a similar role that requires an analytical approach to running highly automated marketing campaigns.
  • You show initiative, are reliable, ambitious, and are able to solve strategic questions by analyzing complex data.
  • You are hypothesis-driven; you are able to articulate logical hypotheses in the absence of data.
  • A friendly, open, and highly motivated individual willing to familiarize yourself with a complex subject area and contribute your multi-tasking talent.

Our Benefits

  • Innovative Environment: Be part of a forward-thinking company where your ideas matter.
  • Career Growth: We believe in investing in our people and providing opportunities for growth and advancement.
  • Collaborative Culture: Work alongside a diverse and talented team that is committed to excellence.

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