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Technical Solutions Professional

1 semana atrás

Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

About the Company

Cisco ThousandEyes is a leading Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network. Our cutting-edge AI technology and unparalleled cloud, internet, and enterprise network telemetry data enable IT teams to proactively detect, diagnose, and remediate issues before they impact end-user experiences.

As a Technical Solutions Professional at Cisco ThousandEyes, you will have the opportunity to work with a talented team of experts who are passionate about delivering exceptional customer experiences. You will be instrumental in working with prospects during trials, highlighting business value, educating prospects, customers, and the sales team on how ThousandEyes applies to industry trends and business initiatives.

Key Responsibilities:

  • Support the technical sales process
  • Assist sales in technical prospecting to help uncover opportunities
  • Demonstrate solution to showcase capabilities and use-cases
  • Build and maintain a technical and trusted advisor relationship with customers
  • Support customers during solution trials
  • Scope and architect solution deployments
  • Present to decision makers during trial wrap-up meetings
  • Participate as a member of the Solutions Engineering teams
  • Provide solution feedback from hands-on use and customer interaction
  • Provide solution suggestions and enhancements to drive solution strategy

Qualifications:

  • 3-5 years of Solutions Engineering Experience
  • Excellent presentation, communication, and problem-solving skills
  • Strong understanding of application and network protocols (e.g., HTTP, DNS, TCP/IP, BGP)
  • Knowledge of application and network infrastructures
  • Fluent in English, French would be a bonus