Technical Support Specialist for Search Engine

2 semanas atrás


Leiria, Leiria, Portugal Blu Selection Tempo inteiro

Are you looking for a new challenge in customer support? We are seeking a skilled Technical Support Specialist to join our team in Portugal.

Your responsibilities will include:

Providing technical support to customers via various channels, including phone, email, chat, and messaging platforms.

Assisting with pre-sales, general inquiries, and technical issues.

Maintaining a consistent brand voice in all interactions.

Escalating complex issues to higher support tiers as needed.

Collaborating with technicians to resolve customer tickets.

Managing a queue of customer tickets and following management direction.

Working flexible hours, including evenings, weekends, and holidays.

Skills and qualifications required:

A native level of Italian and a strong understanding of English.

Excellent communication and problem-solving skills.

Ability to work in a fast-paced environment and prioritize tasks effectively.

Commitment to maintaining customer information security and confidentiality.

What we offer:

A competitive salary of 1116€ gross/month, paid 12 times per year.

A performance bonus of 120€.

Help with acquiring a Portuguese work permit or nationality that allows you to work in an EU country.

Fully paid professional training.

A fun and engaging company culture.

Apply now and take the first step towards a rewarding career in customer support.



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