Technical Support Specialist for Search Engine
2 semanas atrás
Are you looking for a new challenge in customer support? We are seeking a skilled Technical Support Specialist to join our team in Portugal.
Your responsibilities will include:
Providing technical support to customers via various channels, including phone, email, chat, and messaging platforms.
Assisting with pre-sales, general inquiries, and technical issues.
Maintaining a consistent brand voice in all interactions.
Escalating complex issues to higher support tiers as needed.
Collaborating with technicians to resolve customer tickets.
Managing a queue of customer tickets and following management direction.
Working flexible hours, including evenings, weekends, and holidays.
Skills and qualifications required:
A native level of Italian and a strong understanding of English.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Commitment to maintaining customer information security and confidentiality.
What we offer:
A competitive salary of 1116€ gross/month, paid 12 times per year.
A performance bonus of 120€.
Help with acquiring a Portuguese work permit or nationality that allows you to work in an EU country.
Fully paid professional training.
A fun and engaging company culture.
Apply now and take the first step towards a rewarding career in customer support.
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