Technical Support Specialist
Há 6 dias
**Job Overview**
At Quest Technology Management, we're seeking a highly skilled Technical Support Specialist to join our team. As the first point of contact for end-users with IT-related problems, you'll play a crucial role in delivering exceptional customer service while resolving technical issues promptly and efficiently.
**Key Responsibilities:**
- Respond to end-user inquiries via phone, email or chat, providing technical support for hardware, software, and network-related issues.
- Analyze and resolve technical problems, including desktop/laptop issues, software application errors, printer and network connectivity problems, or other IT-related incidents.
- Document and track all support activities in a ticket system, ensuring clear and concise communication with end-users.
- Evaluate and escalate issues to appropriate supervisors for reassignment to technical teams or higher-level support when necessary.
**Requirements:**
- 2 years of experience in a Help Desk position with relevant certifications or technical training in IT.
- Proven experience in providing technical support to end-users, either in person or remotely, with a strong emphasis on soft skills and customer service.
- Strong knowledge of Windows and/or Mac operating systems, Microsoft Office Suite, and common application software.
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