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Microsoft Technical Support Representative
1 semana atrás
About the Role
We are seeking a technical support specialist to join our team at Microsoft. As a technical support specialist, you will play a key role in providing high-quality support to customers on the Partner Center Platform. You will work closely with customers to resolve technical issues, determine pain areas, and provide feedback to improve our services.
About Teleperformance Portugal
Teleperformance Portugal is a leading provider of customer experience solutions. We have a team of over 12,000 employees from 111 nationalities and offer a wide range of integrated omnichannel solutions. Our company culture values diversity, innovation, and employee empowerment.
Responsibilities
• Provide technical support to customers on the Partner Center Platform
• Work closely with customers to resolve technical issues
• Determine technical support pain areas
• Provide feedback to improve our services
• Maintain technical skills through ongoing training and certification
• Participate in the creation of future Microsoft support capabilities for the cloud
Requirements
• Native Polish speaker
• Fluency in English (minimum B2)
• Customer service experience (technical support environment a plus)
• Troubleshooting mindset
What We Offer
• Full relocation support (flight ticket to Portugal, free accommodation)
• One flight per year to your home country (within Europe)
• Health insurance from day one
• Ongoing certification and training opportunities
• Stable work and career progression
• Meritocratic environment
• Employees empowerment and value
