Network Operations Centre Engineer
4 semanas atrás
We are seeking a skilled Network Operations Centre Engineer to join our team in Lisbon. As a key member of our NOC team, you will be responsible for providing first/second tier support for failures on platforms/services, following established procedures to provide a fix and mitigate the impact to the end customer whenever possible.
Key Responsibilities:- Address internal/external support requests raised via agreed processes and interfaces.
- Escalate complex incidents to third level support teams and/or partners with proper troubleshooting.
- Maintain a repository of documentation, configuration, and procedures to effectively operate systems, platforms, and services.
- Collaborate with Customer Facing teams, such as Customer Services and Service Delivery Managers.
- Daily collaboration with internal 3rd level teams.
- Collaborate in Technical crisis management, Incident room activation and closure.
- Technical Requirements: Degree in Telecom Engineering or Computer Science or equivalent experience.
- Proven experience on CORE/RAN network troubleshooting with network protocols: SS7, MAP, SIP, CAP, ISUP, DIAMETER, among others.
- Knowledge on IoT ecosystem is a plus.
- Ability to manage incidents that involve complex networks, services, and systems.
- Proficient in English and great ability to communicate clearly and concisely.
- Availability to work in 24/7.
We offer a collaborative, dynamic, and international work environment. Our company is committed to helping our team members grow and develop. You'll have access to ongoing mentorship and opportunities for advancement. We're an equal opportunity employer, and we value your character as much as your talent. Diversity drives our innovation, and we're excited for you to join our mission to revolutionise connectivity globally.
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