Help Desk IT Professional Job
Há 4 dias
Join us at Unit4, where we're redefining ERP software for mid-market people-centric organizations. As a fast-growing cloud company, we're dedicated to delivering innovative solutions that empower our customers.
Job RequirementsThe IT Service Desk Engineer will be the primary point of contact for end-users regarding operational questions, requests, and problems related to ICT services. This demanding yet rewarding role requires strong analytical and communication skills.
As a member of our IT team, you'll work closely with various departments to deliver high-quality service and support to our end-users. If you're passionate about technology and delivering outstanding results, we'd love to hear from you
- Provide technical assistance to end-users through various channels, including phone, chat, portal, and email, on a range of IT-related topics.
- Identify and troubleshoot complex technical issues to find effective resolutions.
- Collaborate with internal teams to resolve incidents and problems, minimizing downtime and ensuring user satisfaction.
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