Service Delivery Manager

Há 6 dias


Lisboa, Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiro
Job Description

Our client pioneers sustainable aerospace for a safe and united world. The Company constantly innovates to provide efficient and technologically-advanced solutions in aerospace, defense, and connected services.

We are seeking a highly skilled Service Delivery Manager - Product Expert to join our team. As a key member of our organization, you will be responsible for ensuring the availability and reliability of our products, focusing on added value and efficiency.

The ideal candidate will have experience working in service delivery, service level management, solution performance, database management, product/service planning, component integration, solution deployment, testing, user & change support, incident & problem management.

Key Responsibilities:

  • Manage the definition of Service Level Agreements (SLAs), Operational Level Agreements (OLAs) contracts and Key Performance Indicators (KPIs)
  • Negotiate contracts with business domains or customers in alignment with the IT Product Manager
  • Ensure continuous improvement of services and integrate new services opportunities

Requirements:

  • Degree in IT, Engineering or Management
  • 1 year of experience in relevant fields
  • Experience in development languages: C#, Java, JavaScript
  • Experience in database management and data extraction: SQL
  • Knowledge of SAP Ariba, ServiceNow & Splunk software would be a plus

Benefits:

  • A multicultural work environment
  • A hybrid working model allowing onsite and offsite work
  • A modern office at Parque das Nações, well connected to public transportation
  • An intense and exciting onboarding experience


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