IT Application Support Specialist for Production and User Experience

4 semanas atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro
About the Job

We are seeking a skilled IT Application Support Specialist to join our team in Lisbon, Portugal. In this role, you will be responsible for providing technical support to users, analyzing system logs, and identifying potential issues with the application.

The ideal candidate will have a bachelor's degree in computer science or a related field and at least 5 years of experience as first and second-line IT Application Support. Additionally, you should have knowledge of operating systems and languages such as Linux and Java, as well as databases like SQL and Oracle.

Main Responsibilities:

  • Provide functional support to users by prioritizing and delivering outstanding service
  • Ensure timely resolution of batch-related issues
  • Analyze system logs and identify potential issues with the application
  • Commit to the Service Level objective and align with the roadmap
  • Escalate issues where needed or any potential operational risk

Requirements:

  • Bachelor's degree in computer science or a related field
  • At least 5 years of experience as first and second-line IT Application Support
  • Knowledge of operating systems and languages such as Linux and Java
  • Knowledge of databases like SQL and Oracle
  • Fluency in English

Why Join Us?

We offer a competitive salary of €60,000 - €80,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off. We also offer opportunities for professional growth and development, as well as a dynamic and inclusive work environment.

What We Offer:

  • Competitive salary: €60,000 - €80,000 per year
  • Benefits package including health insurance and retirement plan
  • Paid time off and flexible working hours
  • Opportunities for professional growth and development


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