Technical Support Representative

Há 6 dias


Lisboa, Lisboa, Portugal Tn Portugal Tempo inteiro

**About Tn Portugal**

Tn Portugal is a leading provider of customer service and technical support solutions, empowering businesses to deliver exceptional experiences to their clients. We're passionate about helping organizations like yours achieve their goals through our cutting-edge technology and expert services.

Job Overview:

We're seeking highly skilled Technical Service Representatives to join our team in Oeiras - Taguspark, Portugal. As a key member of our team, you'll be responsible for providing top-notch support to clients, ensuring seamless communication, and resolving issues efficiently.

Key Responsibilities:

  • Manage client interactions via phone, handling complaints, and driving NPS
  • Propose maintenance and warranty extensions for specific AC products
  • Control requests for particular AC products and develop simple proposals to analyze the product
  • Manage installations coming through the Online Store channel

Requirements:

To succeed in this role, you'll need:

  • High-level European Portuguese (written and oral)
  • Relevant experience as an Air Conditioning technician or assistant AC technician (a plus)
  • Proficient PC skills
  • Excellent communication skills (ability to communicate technical issues in non-technical terms)
  • Ability to operate in high-pressure situations

What We Offer:

In this role, we offer:

  • Full-time contracts with competitive salaries and performance bonuses
  • Location in modern facilities in Oearas - Taguspark, Portugal
  • Bring-a-friend (referral) bonus opportunities
  • Full paid training on the company and project
  • Career development programs, specialized courses, and language classes


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