Housekeeping Operations Manager

3 semanas atrás


Porto, Porto, Portugal Cruise Academy Tempo inteiro

Cruise Academy is a leading maritime training and shipboard recruitment company for the global cruise sector. Founded in 2017 by seafarers, we specialize in providing high-quality services to our clients.

About the Role:

We are seeking an experienced Housekeeping Operations Manager to join our team. The successful candidate will be responsible for overseeing the operation of housekeeping services within guest and crew areas on our cruise ships.

Key Responsibilities:

  • Collaborate with the Rooms Division Manager to ensure efficient deployment of housekeeping teams.
  • Monitor guest feedback and OBE information to identify trends that may compromise guest experience.
  • Oversee daily inspections to guarantee consistent standards of cleanliness, sanitization, presentation, and timely readiness of guest and crew areas.
  • Manage all housekeeping supplies efficiently and support the Rooms Division Manager with the onboard Interior Design program.
  • Foster a positive environment and mentor the Rooms Division team through coaching, training, and ongoing development.

Required Skills and Qualifications:

  • 3+ years of progressive middle-management experience in a leading hospitality setting with operational management experience in Housekeeping operations.
  • Cruise ship experience in a similar role is preferred.
  • Demonstrated leadership capabilities with proven business and organizational planning, coordination, and execution.
  • Quality-driven with a passion for building a guest-centric operation, delivering quality service standards, and adopting successful problem resolution and trend evaluation techniques.
  • Knowledge of policies and practices involved in Public Health and Environment.
  • Ability to manage international staff positively and productively by motivating, developing, and managing employees as they work.

Benefits:

  • An estimated salary of $60,000 per year, based on industry standards and location.
  • A 6:2 rotation contract, with 6 months onboard the ship followed by 2 months of vacation.
  • A single cabin accommodation.

Working with Cruise Academy:

We are a dynamic and forward-thinking company committed to excellence in maritime training and shipboard recruitment. We offer a unique opportunity to work with a diverse and multicultural team, contribute to the growth and success of our organization, and develop your skills and expertise in the hospitality industry.



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