Senior ServiceNow ITSM Consultant

1 semana atrás


Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro

**Job Overview:**

We are seeking a highly skilled Senior ServiceNow ITSM Consultant to join our team at Top Sigma, a leading provider of innovative DevOps & SRE Services and Cloud Solutions. In this role, you will leverage your expertise in ServiceNow ITSM projects to drive business success.

**About the Role:**

This is an exciting opportunity for a seasoned Business Analyst with a strong background in ServiceNow ITSM projects. You will work closely with stakeholders to analyze business needs and translate them into actionable specifications within the ServiceNow platform.

**Key Responsibilities:**

  • Facilitate workshops to gather and align functional requirements across ITSM modules, ensuring integration with tools such as CMDB, Discovery, SailPoint, and Active Directory.
  • Analyze interdependencies with the CSM (Customer Service Management) module and recommend solutions.
  • Redesign and enhance the Employee Center Portal, creating an intuitive and user-friendly service request catalog for employees.
  • Collaborate with stakeholders to optimize modules such as CMDB, Service Request Catalog, Change, Incident, and Request Management.
  • Guide UX/UI improvements to ensure a seamless user experience.

**Requirements and Qualifications:**

  • Minimum of 5 years of experience as a Business Analyst in ServiceNow ITSM projects.
  • Hands-on experience with Employee Center Internal user portal; CMDB Configuration Management Database; Service Request Catalog; UX/UI design improvements and ITSM processes: Change, Incident, Request Management.
  • Fluent in English (written and spoken).

**Estimated Salary:** €60,000 - €80,000 per year.

**Benefits and Perks:**

  • 25 days of holiday.
  • Anniversary day off.
  • Budget for office setup.
  • Working hours exemption allowance.
  • Health insurance.

**About Us:**

Welcome to Top Sigma, where we focus on delivering innovative DevOps & SRE Services and Cloud Solutions that drive scalability, security, and cost savings for our clients. We provide Cloud Training, Workshops, and Consultancy services to help clients achieve their DevOps Transformation Strategy goals.



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