Professional Accounts Receivable Associate

Há 3 dias

Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

**About the Position**

We are seeking a highly skilled Professional Accounts Receivable Associate - French Speaker to join our team in Portugal. As a key member of our finance department, you will be responsible for managing customer payments and financial records.

About Our Organization**

Teleperformance Portugal is a leading provider of customer experience management solutions. With over 12,000 employees from 111 nationalities, we provide services in 35 languages and offer a wide range of integrated omnichannel solutions.

Key Responsibilities**

  • Process and apply incoming payments accurately to customer accounts and transfer to general accounting;
  • Check outstanding amounts and customer solvency, block and unblock orders following the manager's guidance;
  • Reconcile payments received with outstanding invoices;
  • Investigate and resolve discrepancies in a timely manner;
  • Bank reconciliation and bank administration;
  • Interact with customers to address billing inquiries and resolve outstanding issues;
  • Provide excellent customer service while maintaining a professional and courteous demeanor;
  • Collaborate with sales and customer service teams to ensure customer satisfaction;
  • Monitor and manage overdue accounts;
  • Implement effective collection strategies to minimize outstanding receivables;
  • Collaborate with internal stakeholders to resolve payment issues and disputes;
  • Prepare regular reports on accounts receivable status;
  • Analyze data to identify trends and recommend process improvements;
  • Contribute to month-end and year-end closing activities;
  • Carry out legal, fiscal, and social monitoring;
  • Support continuous improvement initiatives in finance processes.

Requirements**

  • Bachelor's degree in finance, accounting, or a related field preferred;
  • 2+ years of relevant experience in accounts receivable or finance;
  • Proficiency in English; additional European languages are a plus;
  • Strong proficiency in Microsoft Excel and ERP systems;
  • Excellent verbal and written communication skills;
  • Detail-oriented with a focus on accuracy;
  • Proactive problem solver with a can-do attitude;
  • Ability to work collaboratively in a team environment;
  • Strong organizational and time-management skills.

What We Offer**

  • Competitive compensation package;
  • Opportunities for career growth and development;
  • Collaborative and dynamic work environment;
  • Recognition and rewards for outstanding performance.

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