French Speaking Customer Support Representative for a Global Company
1 semana atrás
**Job Title:** French Speaking Customer Support Representative for a Global Company
Location: Lisbon, Portugal (Remote)
**About the Role:
We are seeking a highly motivated and customer-focused French speaking Customer Support Representative to join our team. As a key member of our global support team, you will provide exceptional service to our clients via phone, email, and chat.
**Responsibilities:
- Provide timely and effective solutions to customer inquiries related to products, services, and accounts.
- Troubleshoot complex customer issues and escalate when necessary to appropriate departments.
- Ensure customer satisfaction by following up on inquiries and maintaining effective communication.
- Accurately update and manage customer accounts and interactions in our system.
- Collaborate with team members and management to maintain a high standard of customer care.
**Requirements:
- Native fluency in French (written and spoken).
- C1 level of English (written and spoken) for internal communication.
- Previous experience in customer service is an asset.
- Strong communication and problem-solving skills.
- Ability to manage multiple customer inquiries simultaneously.
- Flexibility to work rotational shifts (early and night shifts) and meet business needs.
**What We Offer:
- Competitive salary package (~€38,000 - €50,000 per year based on experience).
- Remote working from Lisbon, Portugal.
- Training and support for career development.
- Dynamic and friendly work environment.
- Opportunities for advancement within the company.
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