IT Service Management Professional
Há 6 dias
Company Overview
\Descompagnons Trabalho Temporário Lda is a company with over 7 years of experience in the market, sharing its DNA with more than 200 employees. The organization focuses on PEOPLE and has three main lines of service: Strategy, Nearshore, and Tech Academies.
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Salary and Benefits
\The emotional salary at Descompagnons Trabalho Temporário Lda includes great work-life balance, flexible organizational routines, health benefits for employees and their families, and discounts through various protocols. Additionally, there are opportunities for continuous professional development sponsored by the Training and Certification Department, regular performance feedback through personalized plans, and comprehensive career progression involving assertive performance reviews.
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Job Description
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- Define and manage the service lifecycle to ensure alignment with business needs and contractual obligations.\
- Ensure service quality through incident, problem, performance, and capacity management.\
- Act as the primary point of contact for the respective service or process.\
- Drive continuous service improvements and contribute to service transitions and development activities.\
- Identify and translate customer needs into commissionable IT services.\
- Implement and oversee process standards and policies.\
- Monitor IT service performance and delivery indicators.\
- Contribute to planning, budgeting, design, and alignment of service management processes.\
- Coordinate SLA/OLA creation, reviews, and updates.\
- Identify and publish service metrics.\
- Manage complex infrastructure solution installations or updates.\
- Support release processes and implementation of IT security guidelines.\
- Identify IT service problems and seek resolutions without impact to end users.\
- Stay updated on industry developments regarding IT Technology & Services and Solution Management.\
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