Customer Support Expert for German-Speaking Clients

Há 6 dias


Lisboa, Lisboa, Portugal TN Portugal Tempo inteiro

About TN Portugal:

Our Vision and Values

We strive to be a leader in customer experience management and shared services, driving business success through innovation and excellence.

Our team of experts is dedicated to delivering exceptional customer experiences, leveraging our cutting-edge services and solutions.

We value diversity, inclusion, and employee growth, creating a positive and supportive work environment.

The Project:

Company Background

Our client is a prominent player in the entertainment software industry, known for its commitment to quality and innovation.

The company's products have been widely acclaimed for their engaging gameplay and immersive storytelling, setting a new standard for the industry.

We are seeking a skilled and enthusiastic professional to join our team and support our client's German-speaking customers, helping them navigate the world of online gaming.

Job Description:

Job Role and Responsibilities
  • Offer expert assistance to German-speaking clients via various channels;
  • Address account-related concerns and resolve technical issues;
  • Process requests for password reset and account recovery;
  • Handle inquiries about tokens and pre-paid game cards;
  • Process payments and refunds;
  • Maintain accurate records and manage customer data securely.

Required Skills and Qualifications:

Necessary Skills and Qualifications
  • Proficient German language skills;
  • Superb communication and interpersonal skills;
  • Ability to multitask and prioritize tasks effectively;
  • Strong analytical skills and attention to detail;
  • Basic computer literacy and familiarity with customer service software;
  • Possession of a valid EU work permit.

Benefits:

Why Choose Us?
  • A challenging and rewarding work environment;
  • Ongoing training and development opportunities;
  • A competitive salary and benefits package;
  • The chance to work with a global leader in the entertainment software industry;
  • The opportunity to live and work in Lisbon, Portugal, a beautiful and culturally rich city.


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