Customer Support Expert for German-Speaking Clients
Há 6 dias
About TN Portugal:
Our Vision and ValuesWe strive to be a leader in customer experience management and shared services, driving business success through innovation and excellence.
Our team of experts is dedicated to delivering exceptional customer experiences, leveraging our cutting-edge services and solutions.
We value diversity, inclusion, and employee growth, creating a positive and supportive work environment.
The Project:
Company BackgroundOur client is a prominent player in the entertainment software industry, known for its commitment to quality and innovation.
The company's products have been widely acclaimed for their engaging gameplay and immersive storytelling, setting a new standard for the industry.
We are seeking a skilled and enthusiastic professional to join our team and support our client's German-speaking customers, helping them navigate the world of online gaming.
Job Description:
Job Role and Responsibilities- Offer expert assistance to German-speaking clients via various channels;
- Address account-related concerns and resolve technical issues;
- Process requests for password reset and account recovery;
- Handle inquiries about tokens and pre-paid game cards;
- Process payments and refunds;
- Maintain accurate records and manage customer data securely.
Required Skills and Qualifications:
Necessary Skills and Qualifications- Proficient German language skills;
- Superb communication and interpersonal skills;
- Ability to multitask and prioritize tasks effectively;
- Strong analytical skills and attention to detail;
- Basic computer literacy and familiarity with customer service software;
- Possession of a valid EU work permit.
Benefits:
Why Choose Us?- A challenging and rewarding work environment;
- Ongoing training and development opportunities;
- A competitive salary and benefits package;
- The chance to work with a global leader in the entertainment software industry;
- The opportunity to live and work in Lisbon, Portugal, a beautiful and culturally rich city.
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