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Global Customer Service Expert

2 semanas atrás

Lisboa, Lisboa, Portugal Advento Tempo inteiro

At Advento, we're seeking a skilled Global Customer Service Expert to join our dynamic e-commerce team in Lisbon. As a German-Speaking Customer Advisor, you'll be at the forefront of ensuring customer satisfaction and fostering positive interactions with our German-speaking clientele.

About Us

Nestled in Lisbon's thriving e-commerce sector, Advento is committed to delivering exceptional customer experiences. Our team is a blend of talent, creativity, and innovation, making significant strides in the e-commerce landscape.

Key Responsibilities
  • Customer Interaction: Engage with German-speaking customers through various channels, such as phone, email, and chat, addressing inquiries, and delivering timely solutions.
  • Language Expertise: Utilize your proficiency in German to communicate effectively and empathetically, ensuring a personalized and positive customer experience.
  • Issue Resolution: Efficiently resolve customer concerns, showcasing problem-solving skills and a commitment to surpassing customer expectations.
  • Product Knowledge: Gain a comprehensive understanding of our e-commerce offerings to provide accurate information, enhancing the overall customer experience.
Qualifications

We're looking for someone with:

  • German Fluency: Proficiency in spoken and written German is essential to effectively engage with our German-speaking customers.
  • Critical Thinking: Ability to analyze complex customer issues and develop effective solutions.
  • Adaptability: Willingness to thrive in a dynamic and fast-paced environment, adapting to evolving customer needs and industry trends.
Benefits

As a member of our team, you'll enjoy:

  • Competitive Compensation: A salary that reflects your valuable contributions to our customer service team.
  • Health and Life Insurance: Comprehensive coverage for health and life insurance, prioritizing your well-being and providing peace of mind.
  • On-Site Work in Lisbon: Immerse yourself in the exciting e-commerce scene of Lisbon, enjoying the benefits of an on-site work environment.