Travel Care Representative for Global Tour Operators

Há 2 dias


Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

Company Overview

We are a leading contact center supporting some of the world's most recognized brands in the online travel industry. Our client, Expedia, is a well-established online tour operator with numerous affiliate companies and a presence in over 60 countries.

Your Role

As a Travel Care representative, you will assist customers with online bookings, telephone sales, and post-travel concerns. You will provide helpful and effective service, answering questions about payment, changes, cancellations, and other issues.

Requirements

  • Native-level Italian language skills (spoken and written)
  • Good level of English (minimum B2)
  • Passion for traveling
  • Familiarity with the travel industry (destinations, airlines, hotel chains)
  • Contact center experience is a plus
  • Proficiency in computer applications, MS Office, and common internet tools
  • Excellent communication and interpersonal skills

Benefits

  • Stable work and career progression
  • Intensive training and integration phase
  • Long-term career opportunities
  • Health insurance from day one
  • Annual complementary return flight to your home country within Europe
  • Possibility to live in one of our apartments
  • Free organized sport activities and events


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