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Front Desk Associate

2 semanas atrás

Lisboa, Lisboa, Portugal Seli-Na Operation Lisboa Rf Unipessoal Lda Tempo inteiro

**About Us**

Selina Ericeira is a hotel that provides exceptional service and memorable stays for our guests. We blend modern sophistication with personalized care, creating a welcoming environment where comfort meets elegance.

We are looking for a detail-oriented professional who thrives in a fast-paced environment and is eager to contribute to our mission of delivering impeccable guest experiences.

Main Responsibilities:

  • Providing a warm and efficient welcome to all guests, ensuring their experience exceeds expectations.
  • Managing front desk operations, including check-ins, check-outs, and addressing guest inquiries with professionalism.
  • Resolving guest concerns promptly and courteously, always aiming for complete satisfaction.
  • Maintaining a pristine and organized reception area to reflect the hotel's standards.
  • Handling administrative tasks such as managing emails, correspondence, and phone inquiries to support smooth operations.
  • Participating in regular training to enhance your skills.
  • Assisting with on-site services such as restaurant reservations, concierge requests, and guest itineraries.
  • Promoting the hotel's services to enhance guest stays.
  • Collaborating with other departments during busy periods or special circumstances.

Requirements:

  • Strong customer service skills and a genuine passion for hospitality.
  • Previous experience in a guest-facing role in a hotel or similar setting.
  • The ability to remain calm and solution-focused under pressure.
  • Excellent organizational and multitasking abilities.
  • Proficiency in English and Portuguese; additional languages are highly valued.
  • A professional demeanor that aligns with our service standards.