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Hospitality Front Desk Lead

3 semanas atrás

Lisboa, Lisboa, Portugal Home Lisbon Hostel Tempo inteiro

We are looking for a Hospitality Front Desk Lead to join our team at Home Lisbon Hostel. In this role, you will be responsible for overseeing the front desk operations and ensuring that every guest has a positive experience.

Job Description

The ideal candidate will have previous experience in hospitality management, with a strong focus on customer service and satisfaction. You will be responsible for implementing efficient operational processes, collaborating with staff members, and maintaining a warm and social atmosphere.

Key Responsibilities:
  • Oversee the front desk team and ensure that they are providing exceptional customer service
  • Develop and implement effective strategies to improve guest satisfaction and loyalty
  • Work closely with staff members to maintain a positive and welcoming environment
Requirements:
  • Previous experience in hospitality management, preferably in a front desk or operations role
  • Excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment
  • Able to work independently and as part of a team, with a focus on delivering high-quality results