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Workforce Planning and Strategy Analyst
1 semana atrás
Company Overview:
Nestlé Sa is a global leader in the food industry, with a commitment to delivering high-quality products and services. Our company values diversity and inclusion, and we strive to create a workplace where everyone can thrive.
Job Description:
The Workforce Planning Analyst plays a critical role in ensuring optimal staffing and operational efficiency within our Consumer Engagement Services team. This position requires strong analytical and problem-solving skills, as well as the ability to collaborate with cross-functional teams and adapt strategies to changing business needs.
Key Responsibilities:
Develop accurate short-term and long-term workforce forecasts to ensure service level targets are met;
Optimize scheduling, staffing, and resource allocation to balance efficiency and quality of service;
Analyze historical data, seasonality trends, and business needs to predict workload fluctuations;
Collaborate with stakeholders to align workforce strategies with operational and business goals;
Reporting & Data Analysis: Create, maintain, and enhance workforce reports and dashboards for key metrics such as productivity, adherence, and service levels;
Collect and analyze data on employee turnover, recruitment, training, and other HR metrics to identify staffing needs and gaps;
Provide actionable insights and recommendations to leadership based on data-driven analysis, leading implementation projects in cooperation with the management team;
Remote Workforce Strategies: Enhance remote workforce efficiency through strategic planning and AI-driven automations to optimize collaboration, performance, and resource allocation.
Requirements:
Bachelor's degree in Business, Statistics, Data Analytics, Operations Management, or a related field;
3+ years of experience in workforce planning, forecasting, or related areas within a contact center or consumer service environment;
Experience with Salesforce and/or AWS;
Strong analytical and problem-solving skills, with proficiency in workforce management (WFM) tools;
Experience with data visualization tools (e.g., Power BI, Tableau) and Excel for reporting and analysis;
Ability to collaborate with cross-functional teams and adapt strategies to changing business needs;
Excellent communication skills and the ability to present complex data in a clear manner;
Knowledge of remote workforce best practices and digital collaboration tools is a plus;
Experience or certifications in project management tools are also a plus.
