Customer Service Operations Analyst

Há 7 dias


Aveiro, Aveiro, Portugal Tn Portugal Tempo inteiro

About Us

Tn Portugal is a global leader in innovative healthcare solutions. Our mission is to empower people with diabetes to live healthier, more active lives.

Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Operations Analyst to join our International Customer Care team. The ideal candidate will have excellent analytical skills, strong communication abilities, and a passion for delivering exceptional customer experiences.

Key Responsibilities

  • Support cross-functional projects, including market expansion, new product launches, and process improvements
  • Analyze production-based data to identify trends and opportunities for improvement
  • Collaborate with leadership to address key business questions and inform data-driven decision making
  • Conduct customer record audits and provide agent trending to management

Requirements

  • Bachelor's degree and/or equivalent experience
  • 2-5 years of experience in workforce management, business operations, or analytics
  • Advanced Microsoft Excel skills and strong working knowledge of other MS Office applications
  • Ability to build and maintain dashboards in Power BI and use SQL
  • Clinical knowledge of Omnipod products and customer care processes preferred

About the Team

You will be part of a dynamic and collaborative team that prioritizes innovation, quality, and customer satisfaction. Our team members are passionate about making a difference in people's lives and are driven by a shared commitment to excellence.



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