Customer Service Operations Analyst
Há 7 dias
About Us
Tn Portugal is a global leader in innovative healthcare solutions. Our mission is to empower people with diabetes to live healthier, more active lives.
Job Summary
We are seeking a highly motivated and detail-oriented Customer Service Operations Analyst to join our International Customer Care team. The ideal candidate will have excellent analytical skills, strong communication abilities, and a passion for delivering exceptional customer experiences.
Key Responsibilities
- Support cross-functional projects, including market expansion, new product launches, and process improvements
- Analyze production-based data to identify trends and opportunities for improvement
- Collaborate with leadership to address key business questions and inform data-driven decision making
- Conduct customer record audits and provide agent trending to management
Requirements
- Bachelor's degree and/or equivalent experience
- 2-5 years of experience in workforce management, business operations, or analytics
- Advanced Microsoft Excel skills and strong working knowledge of other MS Office applications
- Ability to build and maintain dashboards in Power BI and use SQL
- Clinical knowledge of Omnipod products and customer care processes preferred
About the Team
You will be part of a dynamic and collaborative team that prioritizes innovation, quality, and customer satisfaction. Our team members are passionate about making a difference in people's lives and are driven by a shared commitment to excellence.
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