Revenue Cycle Optimization Expert

Há 2 dias


Lisboa, Lisboa, Portugal Pager Tempo inteiro

As an Accounts Receivable/Collections Specialist at PagerDuty, you will be responsible for decreasing our Order-to-Cash cycle by optimizing our existing collections process and leveraging new systems and tools. This is an exciting opportunity to leverage your knowledge of B2B AR and Collections to bring solutions and diverse thoughts while working in a fast-paced environment.

This role is ideal for someone with 3+ years of high volume B2B collections experience and knowledge of Collections, Cash Applications, and Billing procedures. The successful candidate will be able to create ad-hoc reporting utilizing Zuora, SalesForce, and Excel and possess excellent communication skills.

Key Responsibilities
  • Manage a collection portfolio of 400-500 invoices each month.
  • Respond to customer invoicing inquiries via email and Salesforce Queue.
  • Resolve customer disputes as they pertain to payment of outstanding balances.
  • Ensure timely and accurate payment application of daily cash receipts.
  • Provide excellent customer service.
  • Collaborate with internal and external stakeholders to facilitate payments.
  • Participate in team planning meetings.
  • Meet defined monthly AR goals and activity metrics.


In addition to the core responsibilities, the ideal candidate will possess strong analytical skills, be self-motivated, and have a commitment to excellent customer service. Experience in the tech industry and proficiency in Google Workspace/Microsoft Office products are highly desirable.

BENEFITS

PagerDuty offers a comprehensive benefits package, including:

  • Comprehensive benefits package from day one.
  • Generous paid vacation time.
  • Paid holidays and sick leave.
  • Dutonian Wellness Days.
  • Eligibility may vary by role, region, and tenure.


We are committed to creating a diverse environment and are an equal opportunity employer.



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